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            Robotics Digital Operation Center

            Securing Same Service Level Support – Anytime and Anywhere

             

            Use the expandable tiles below to get support for your region via chat, email or phone

            Benefits and customer value

            • Information at your fingertips, proactive and immediate support
            • Rapid response to resolve issues closer to customer

            • Professional technical support on installed base, robots under agreement and all digital tools

            • Expert support on critical issues at site, to reduce escalations

            • Forming of a technical knowledge center in the region

             

             


            Contact Center
            Receiving inquiries and reports, creation and routing of cases in Salesforce. Defining the business impact of reported issues and ensuring they are handled in a timely and efficient manner.

            Connected Services Center
            Monitoring of controller, mechanical components and non-proprietary components. Providing proactive failure information by local service specialist and recommendations on actions.

            Technical Support Center
            Providing technical solutions and exclusive spare part recommendations to customers remotely. Working closely with the Connected Services Center and Training Center for reports and knowledge base contributions.

            Training Center
            Piloting the creation of a technical knowledge database whilst providing technical training to enhance further the skills of Robotics field service engineers locally.

             

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